The digital industry is on the rise and has made it possible to solve people’s problems from almost every walk of life. Moreover, chatbots make it easier for customers to connect and reach out to businesses as they would with human support representatives. Chatbots are competent and inexpensive — they give customers recommendations based on the data collected from prior interactions and simple inquiries. On the other hand, smaller businesses have a stellar customer-relationship down pat and chatbots transform this strength from personal interactions to a digital one. Small businesses have found ways to leverage chatbots and save them time and money...